All maintenance requests must be submitted through your tenant portal. Please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please get started below.
For afterhours maintenance emergences that cannot wait until the next business day please call 425-658-4720. If there is no answer, please leave a message. Someone will respond within 30 minutes. Urgent maintenance items include, but not limited to, sewer backups, a broken water pipe anywhere on the property, a break-in causing an unsecured front door, or major roof leaks with water leaking into the home, and no heat during cold weather. For police or fire emergencies, please call 911, and then call the emergency line to report the issue.
Any repair or damage caused by tenant negligence or misuse is the tenant’s responsibility. In these situations, if SJA makes the repair, the tenant will be charged for the cost of the invoice (total labor time and materials). Per SJA standard lease agreement, tenants are responsible for plumbing clogs (other than main sewer lines), pest infestations (that were not present at move in), changing light bulbs, and changing batteries on smoke/CO2 detectors.
Vendor Key Release
If a tenant does not authorize a release of a key to a vendor, tenant or tenant representive will need to be available to give the vendor access to the property.
Please review our Tenant Maintenance Troubleshooting Guide before summiting a maintenance request. This will help avoid unnecessary call outs and potential tenant chargebacks.